The Virtual Lifestyle PA

Virtual PA | Lifestyle Management

Privacy Policy

In this policy, “we”, “us” and “our” refer to The Virtual Lifestyle PA.

We, at The Virtual Lifestyle PA, are committed to safeguarding the privacy of our website visitors, service users, and individual customers. Personal data is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual. It does not include anonymised data. By providing Us with your personal data, you warrant to Us that you are over 13 years of age.

This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.

If at any time you are unhappy with how we use your personal data, please contact us on info@thevirtuallifestylepa.com and we will make any amendments and/or deletions.

We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

Who we are

By using this site (our website address is: https://www.thevirtuallifestylepa.com) or/and our services (“Our Services”), you consent to the Processing of your Personal Data as described in this Privacy Policy. This privacy notice provides you with details of how We collect and process your Personal Data through your use of Our Services.

It is very important that the information We hold about you is accurate and up to date. Please let Us know if at any time your personal information changes by emailing Us. You can also update your preferences using the editing options at the footer of every marketing message sent to you.

This policy was created using a template from Docular (https://seqlegal.com/free-legal-documents/privacy-policy).

What personal data we collect and why we collect it

We may process data enabling us to get in touch with you (“contact data“), including your name, email address, telephone number, postal address and/or social media account identifiers.

We may process information relating to transactions, including purchases of goods and/or services,  that you enter into with us and/or through our website (“transaction data“). The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is you and/or our payment services provider.

We may process information contained in or relating to any communication that you send to us or that we send to you (“communication data“). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.

We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.

Sensitive Data

If you subscribe to our newsletter or download any of our resources, We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

For customers that we work with (whether in person or virtually), we may need to collect some of the following sensitive data about you. This is to be able to deliver a service that is tailored to your lifestyle and personal needs or goals. Sensitive data may include race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, information about your physical and mental health as well as details about other relevant individuals sharing your environment with you (such as family member’s names, ages of children etc).

We require your explicit consent for processing sensitive data, so when you submit your details, we will send you a further communication asking for you to confirm your consent to this processing.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may be unable to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time. NB: Sensitive data is not compulsory for us to perform a contract but if you share such information it could enhance your experience working with us.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

We may use the personal data that you leave on our website such as name, number and/or email address to contact you about the services we offer that you enquired about. We never sell any of our data to any third party nor do we use your data for any other reason other then for the administration of our business and provision of the services to you.

We may use Google Analytics to collect data about your usage of our website (such as demographic and/or location data) for analytical purposes or any other purpose in our legitimate interest to further our business. If you do not wish for such data to be collected please refrain from using our website. For further information as to what personal data Google may collect for such purposes please refer to their privacy policy and terms of use.

Purposes of processing and legal bases

We may process your personal data for the purposes of operating our website, the processing and fulfilment of orders, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business and/or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

We may process contact data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of relationships, and the proper administration of our website, services and business.

We may process contact data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes. The legal basis for this processing is consent and/ or our legitimate interests, namely promoting our business and communicating marketing messages and offers to our website visitors and service users.

We may process usage data and/or transaction data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally and bettering out content.

We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.

We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.

We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

Embedded content from other websites

Articles or booking forms on this site may include embedded content (e.g. links, forms, videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.

Your personal data held in our website database will be stored on the servers of our hosting services providers identified at www.siteground.com

We may disclose your personal data to our suppliers or subcontractors insofar as reasonably necessary for carrying out our services as agreed with you in advance.

Google Analytics, Calendly, Microsoft Outlook, WordPress.Org, Mailerlite and any other third party sites/ providers we may be working with from time to time for the administration of our website and/or business – all for the purposes of contacting you, providing you with information or working with you.

In addition to the specific disclosures of personal data set out in this section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

International transfers of your personal data

Your personal data may be transferred to countries outside the United Kingdom and the European Economic Area (EEA).

The hosting facilities for our website are situated within the EEA and the US. The competent data protection authorities have made an “adequacy decision” with respect to the data protection laws of each of these countries. International Transfers will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the competent data protection authorities, a copy of which you can obtain directly from them.

You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

Your demographic, location and/or any other data that Google requires for analytics purposes, or Calendly requires for call booking purposes is stored as per their privacy policies/ terms and conditions. Please refer to their corresponding websites for further information.

How long we retain your data

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

We will retain your personal data as follows:

  • contact data will be retained for a minimum period of 12 months following the date of the most recent contact between you and us, and for a maximum period of 3 years following that date;
  • transaction data will be retained for a period of 6 years following the date of the transaction;
  • communication data will be retained for a minimum period of 12 months following the date of the most recent contact between you and us, and for a maximum period of 3 years following that date;
  • usage data will be retained for 2 years following the date of collection; and

Notwithstanding the other provisions of this section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

In some circumstances, we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

We usually store your personal information for at least 6 months from the date of first contact, following which you may ask us to delete it or we work with you for a longer period. We store your personal data in accordance with the Data Protection Act 1998 (as amended from time to time). We are registered members of the ICO.

What rights you have over your data

Your principal rights under data protection law are:

  • the right to access – you can ask for copies of your personal data;
  • the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
  • the right to erasure – you can ask us to erase your personal data;
  • the right to restrict processing – you can ask us to restrict the processing of your personal data;
  • the right to object to processing – you can object to the processing of your personal data;
  • the right to data portability – you can ask that we transfer your personal data to another organisation or to you;
  • the right to complain to a supervisory authority – you can complain about our processing of your personal data; and
  • the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/. You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out below.

If you have left any information on our website, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you leave any personal information for the purposes of contacting us for further information we may collect, hold and process your data for at least 6 months to contact you about our products and services that may be of interest to you. You can opt out at any time by contacting us on the email address below. By leaving your personal information on our contact form you are agreeing for us to contact you for the purposes of replying to your question, comment or feedback.

By accessing and using our website you are agreeing to be bound by this policy and the terms and conditions of this website as may be updated from time to time.

Cookies that we use

We use cookies for the following purposes:

  • authentication and status – we use cookies to identify you when you visit our website and as you navigate our website;
  • shopping cart – we use cookies to [maintain the state of your shopping cart as you navigate our website;
  • personalisation – we use cookies to store information about your preferences and to personalise our website for you;
  • advertising – we may use cookies to help us to display advertisements that will be relevant to you;
  • analysis – we use cookies to help us to analyse the use and performance of our website and services; and
  • cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google’s use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google’s privacy policy at https://policies.google.com/privacy.

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via these links:

Blocking all cookies will have a negative impact on the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

Copyright

This website and its content is copyright of The Virtual Lifestyle PA – © 2022 The Virtual Lifestyle PA. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extract for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or another form of electronic retrieval system.

Terms & Conditions

For a copy of our LEGAL TERMS, click here

Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of significant changes to this policy by email.

Contact Information

This website is owned and operated by Monica. Our principal place of business is at Unit 105076, PO BOX 6945, London, W1A 6US.

For any enquiries relating to your personal data please contact info@thevirtuallifestylepa.com

Last updated: 11th July 2022

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